FAQ
1. What can I find at Rivermark Living Store?
We sell practical household and kitchen essentials, including cookware, kitchen knives, food-storage containers, dish racks, and kitchen trash cans. Our collection covers cooking, food preparation, storage, and everyday cleanup. Each product page lists the details for that particular item, including its materials, dimensions, capacity, and included components where applicable.
2. How do I choose the right size or product for my kitchen?
Start with the space you have and how you plan to use the item. Check the listed measurements before ordering, especially for products that need to fit on a countertop, inside a cabinet, or beside a sink.
For sets, review the included pieces as well as the total piece count. If a measurement or product detail is unclear, email info@rivermarklivingstore.com with the product name and your question.
3. Are all kitchen products dishwasher-safe or suitable for every cooktop?
Care instructions and compatibility vary by product. Check the product description and supplied instructions for dishwasher use, cooktop compatibility, oven use, and any temperature limits. Do not assume that guidance for one item applies to another item or every part of a set.
If you cannot find the information you need, contact us before ordering or using the product.
4. Where do you ship?
We ship to valid addresses within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
5. How much does shipping cost?
Standard shipping is free on all eligible orders.
Standard Shipping Cost: $0
There is no standard shipping charge for an order delivered within our supported shipping area.
6. How long does order processing take?
Orders normally require 1-2 business days for processing once payment is confirmed. This includes checking the order, packing the products, and preparing the shipment for carrier collection.
Orders placed outside our business hours begin processing on the next business day.
7. When should my order arrive?
Standard transit time is approximately 3-7 business days after shipment. Including the 1-2 business days needed for processing, the total estimated delivery time is 4-9 business days.
These are estimates rather than guaranteed arrival dates. Weather, holidays, and carrier disruptions can affect delivery. You can follow the shipment using the tracking information provided.
8. What counts as a business day?
Business days are Monday-Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Business Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Orders and messages received outside these hours are handled during the next business day.
9. Which shipping carriers do you use?
Orders may be shipped through USPS, DHL, UPS, or FedEx. The carrier is selected according to the delivery address, package size, and available service. Your shipment confirmation will identify the carrier handling your order.
10. How can I track my order?
We send a shipment confirmation with tracking information when your order ships. Use that information to check progress on the carrier's website.
Tracking activity may take 24-48 hours to appear. If you cannot find your shipment email, check your spam folder or contact us with your order number.
11. Why does my tracking number show no updates?
A tracking number can become available before the carrier publishes its first scan. Please allow 24-48 hours for activity to appear after shipment confirmation.
If tracking is still unavailable after that period, or an existing shipment has stopped updating for an extended period, email info@rivermarklivingstore.com. We will check the shipment status.
12. Can I change or cancel an order?
Email info@rivermarklivingstore.com within 24 hours of placing your order. Include your order number and explain what you would like to change.
Changes and cancellations cannot be guaranteed once processing or shipment has begun. If cancellation is approved, a full refund will be credited to the original payment method within 5 business days. If the order has already shipped, our return procedure applies.
13. What if I entered the wrong shipping address?
Contact us within 24 hours of ordering with your order number and the complete corrected address. We will check whether the address can still be changed, but changes are not guaranteed once processing or shipment has begun.
If an incorrect or incomplete address causes a package to be returned, we will discuss the available options and any additional shipping cost before arranging another shipment.
14. What should I do if my order is late or seems lost?
Email info@rivermarklivingstore.com with your order number and tracking details. We will investigate with the carrier and help determine the next step.
If we cannot ship within the stated processing period, we will contact you with a revised estimate and the option to accept the delay or cancel for a full refund. If delivery cannot be completed, we will arrange a refund or another agreed resolution.
15. Tracking says delivered, but I have not received the package. What should I do?
Check the delivery location and any delivery photo provided by the carrier, and ask whether someone at your address accepted the package. If you still cannot locate it, contact us with your order number.
We will investigate with the carrier. If delivery cannot be completed, we will arrange a refund or another agreed resolution.
16. What should I do if an item arrives damaged, defective, or incorrect?
Contact us within 3 calendar days after delivery. Include your order number and clear photos or video of the issue, the packaging, and the shipping label where relevant.
We will review the information and provide return instructions or another agreed resolution. Please keep the item and packaging while we review the issue. This reporting period does not limit your rights under applicable law.
17. What is your return period?
You may request an eligible return within 30 calendar days after delivery. We accept returns for both defective and non-defective products, subject to the conditions in our Refund Policy.
Email info@rivermarklivingstore.com to start the request. Please obtain return authorization before sending a product back.
18. What condition must a returned item be in?
For a change-of-mind return, the item must be unused, unwashed, undamaged, and in its original condition. Include all supplied parts, accessories, and instructions, with the original packaging where available. Proof of purchase is required.
These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
19. How do I arrange a return?
Email info@rivermarklivingstore.com with your order number, the item you want to return, and the reason. For damage, defects, or an incorrect product, include clear photos or video where relevant.
Wait for our return authorization and shipping instructions. Send the authorized return by mail or carrier shipment, and keep your shipping receipt and tracking information.
20. Where should I send an authorized return?
Return Address:
RIVERMARK LIVING LLC
1850 GARRARD ST, COVINGTON, KY 41014, United States
Do not send products to this address without prior return authorization. Contact info@rivermarklivingstore.com first so we can provide the instructions for your return.
21. Who pays the return shipping cost?
For a change-of-mind return, the customer pays the return shipping cost.
For a confirmed damaged, defective, or incorrectly shipped product, Rivermark Living Store pays the return shipping cost and provides a prepaid label or another no-cost return arrangement. Contact us before paying for return shipping.
22. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Restocking Fee: $0
A return that does not meet the stated condition requirements may be subject to a refund reduction or refusal where permitted by law. We will explain the reason, and we do not deduct fees for damage or defects that were already present when the product arrived.
23. Can I exchange a product?
We do not offer direct exchanges. If you would like a different item, request a return for the original product under our Refund Policy and place a separate order for the item you prefer.
24. When will I receive my refund?
We inspect returned products within 2 business days after receiving them and notify you of the approval decision.
Approved refunds are credited to the original payment method within 5 business days after approval. The inspection and refund periods start after we receive the return and approve it, respectively; they do not start when you first request a return.
If your refund has not appeared by the deadline, contact info@rivermarklivingstore.com.
25. What does an approved refund include?
An approved full return includes the purchase price and applicable sales tax for the returned item. There is no original standard shipping charge to deduct because eligible orders receive free standard shipping.
Customer-paid shipping for a change-of-mind return is not reimbursed. Confirmed damaged, defective, or incorrectly shipped products are handled under our return-shipping policy.
26. Which payment methods do you accept?
Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
Only the payment methods displayed at checkout are available for your order. Payment must be successfully verified before shipment.
27. What currency do you use, and will tax be added?
Prices and payments are in U.S. dollars. Applicable sales tax is calculated at checkout, and the complete order total is shown before you submit payment.
Product orders are one-time purchases and do not create a recurring subscription.
28. What if my payment fails or I see a duplicate charge?
For a declined payment, check the billing details or contact your payment provider. If you see what appears to be a duplicate charge, email us with your order number and a brief description. A temporary pending authorization may appear without being a completed charge.
Do not send full payment card numbers, card security codes, passwords, or verification codes by email.
29. How can I contact customer service?
Email: info@rivermarklivingstore.com
Phone: --
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
For an existing order, include your order number. For a product question, include the product name and the detail you need help with. Messages received outside our service hours are handled during the next business day.
30. Who operates Rivermark Living Store?
Store Name: Rivermark Living Store
Legal Business Name: RIVERMARK LIVING LLC
Website: https://rivermarklivingstore.com
Business Address: 1850 GARRARD ST, COVINGTON, KY 41014, United States
Our Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service provide the full details for shopping with us.