Shipping policy
1. Shipping Area
We ship to valid addresses within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. Shipping Cost
Standard shipping is free on all eligible orders.
Standard Shipping Cost: $0
3. Business Days and Hours
Business days are Monday-Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Business Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Orders placed outside these hours begin processing on the next business day.
4. Order Processing
Orders normally require 1-2 business days for processing before shipment, once payment is confirmed. Processing includes order verification, packing, and preparation for carrier collection.
5. Transit and Estimated Delivery
Standard Transit Time: 3-7 business days after shipment
Total Estimated Delivery Time: 4-9 business days, including processing and transit
These are estimates, not guaranteed delivery dates.
6. Shipping Carriers
Orders may be shipped through USPS, DHL, UPS, or FedEx. The carrier is selected based on the delivery address, package size, and available service.
7. Order Tracking
We send a shipment confirmation with tracking information when your order ships. Tracking activity may take 24-48 hours to appear on the carrier's website.
If tracking remains unavailable after that period, email info@rivermarklivingstore.com with your order number.
8. Address Changes and Cancellations
Contact info@rivermarklivingstore.com within 24 hours of ordering to request an address change, order change, or cancellation. Requests cannot be guaranteed after processing or shipment has begun.
Please check your address before ordering. If an incorrect or incomplete address results in a returned package, we will contact you about the available options and any additional shipping cost before arranging another shipment.
9. Delays and Missing Packages
Weather, holidays, and carrier disruptions may affect delivery. If we cannot ship within the stated processing period, we will notify you with a revised estimate and offer the option to accept the delay or cancel for a full refund. We will obtain consent to further delays where required by law.
If a package appears lost or is marked delivered but has not arrived, contact us with your order number. We will investigate with the carrier and arrange a refund or another agreed resolution if delivery cannot be completed.
10. Contact
Store Name: Rivermark Living Store
Legal Business Name: RIVERMARK LIVING LLC
Email: info@rivermarklivingstore.com
Phone: --
Business Address: 1850 GARRARD ST, COVINGTON, KY 41014, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays