Refund policy
1. Return Period
We accept eligible returns for both defective and non-defective products. Request your return within 30 calendar days after delivery by emailing info@rivermarklivingstore.com.
2. Return Condition
For change-of-mind returns, products must be unused, unwashed, undamaged, and in their original condition. Include all supplied parts, accessories, and instructions, along with the original packaging where available. Proof of purchase is required.
These condition requirements do not prevent you from reporting a product that arrived damaged, defective, or incorrect.
3. Starting a Return
Email info@rivermarklivingstore.com with your order number, the item you wish to return, and the reason. Include clear photos or video when reporting damage, a defect, or an incorrect item.
Wait for return authorization and instructions before sending the product. Authorized returns are sent by mail or carrier shipment to the address below. Keep your shipping receipt and tracking information.
4. Damaged, Defective, or Incorrect Items
Contact us within 3 calendar days after delivery if your item arrives damaged, has a quality issue, or is not what you ordered. Include photos or video of the issue, packaging, and shipping label where relevant.
We will review the information and provide return instructions or another agreed resolution. This reporting period does not limit rights provided by applicable law.
5. Return Shipping Costs
For change-of-mind returns, the customer pays the return shipping cost.
For confirmed damaged, defective, or incorrectly shipped products, Rivermark Living Store pays the return shipping cost and provides a prepaid label or another no-cost return arrangement. Contact us before paying for return shipping.
6. Return Address
Authorized returns should be sent to:
RIVERMARK LIVING LLC
1850 GARRARD ST, COVINGTON, KY 41014, United States
Do not send products to this address without prior return authorization.
7. Restocking Fee
We do not charge a restocking fee for approved returns.
Restocking Fee: $0
8. Inspection and Refund Timing
We inspect returned products within 2 business days after receiving them and notify you of the approval decision.
Approved refunds are credited to the original payment method within 5 business days after approval. If your refund has not appeared by that deadline, email info@rivermarklivingstore.com so we can follow up.
An approved full return includes the purchase price and applicable sales tax for the returned item. Customer-paid change-of-mind return shipping is not reimbursed.
If a return does not meet the stated conditions, we will explain any refund reduction or refusal before closing the request, where permitted by law. We do not deduct fees for damage or defects that were already present when the product arrived.
9. Exchanges
We do not offer direct exchanges. You may return an eligible item for a refund and place a new order for the item you want.
10. Order Cancellations
Email info@rivermarklivingstore.com within 24 hours of placing your order to request cancellation. Cancellation is not guaranteed after processing or shipment has begun.
If cancellation is approved, a full refund will be credited to the original payment method within 5 business days. If the order has shipped, the return procedure applies.
11. Business Days and Contact
Business days are Monday-Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Store Name: Rivermark Living Store
Legal Business Name: RIVERMARK LIVING LLC
Email: info@rivermarklivingstore.com
Phone: --
Business Address: 1850 GARRARD ST, COVINGTON, KY 41014, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays