Privacy policy
1. Who We Are
RIVERMARK LIVING LLC operates Rivermark Living Store at rivermarklivingstore.com. This policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.
2. Information We Collect
We collect information you provide, including your name, billing and shipping addresses, email address, telephone number, order details, and customer-service messages.
We also receive transaction and payment-status information from payment providers. Our website and service providers may collect IP addresses, device and browser information, cookie identifiers, and browsing activity automatically.
3. How We Use Information
We use information to process payments and orders, deliver products, handle returns, answer questions, send order updates, prevent fraud, maintain records, and improve our store. We also use information to meet legal obligations.
If you subscribe to marketing emails, we use your email address to send store updates and offers. You can unsubscribe using the link in those emails. Essential order messages will still be sent.
4. Payment Information
Payment providers handle payment details through checkout. We do not directly store complete payment card numbers or card security codes. Do not send these details to us by email.
5. Information Sharing and Shopify
We share information needed to operate the store with Shopify, payment processors, shipping carriers, fulfillment partners, customer-support providers, and other service providers. We may also disclose information when required by law or necessary to address fraud or legal claims.
Shopify hosts our store and processes information about your visits and purchases. Depending on the services enabled, Shopify may combine information from your interactions with our store, other merchants, and Shopify to provide, improve, and personalize services, including advertising.
6. Cookies, Analytics, and Advertising
Cookies and similar technologies help the website operate, remember preferences, and understand how visitors use the store. Where optional analytics or advertising services are enabled, those providers may receive device identifiers and browsing or purchase activity.
Some advertising-related disclosures may be treated as a "sale," "sharing," or targeted advertising under certain state privacy laws. You may request to opt out by emailing info@rivermarklivingstore.com or using the privacy controls available on our website. We honor applicable opt-out preference signals, including Global Privacy Control, as required by law.
7. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain data uses.
Send requests to info@rivermarklivingstore.com. We may need to verify your identity or an authorized agent's authority. Where applicable, you may appeal a decision by replying to our response. We will not discriminate against you for exercising protected privacy rights.
8. Retention and Security
We retain information for as long as needed to fulfill orders, provide support, maintain required records, prevent fraud, and resolve disputes. Retention periods depend on the purpose and applicable legal requirements.
We use reasonable safeguards to protect personal information. No online transmission or storage method is completely secure.
9. Children's Privacy
Our store is intended for adult purchasers. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and remove it as appropriate.
10. Contact
Store Name: Rivermark Living Store
Legal Business Name: RIVERMARK LIVING LLC
Email: info@rivermarklivingstore.com
Phone: --
Business Address: 1850 GARRARD ST, COVINGTON, KY 41014, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays